This Website User Privacy Policy outlines the information Mollen may collect when a User enters our website (the “Website”) and how we may use or disclose that information. It is Mollen’s hope and intention that reading this Website User Privacy Policy helps you understand how we collect, manage and protect information about our Users.
I. Non-Personal Information We Collect About You
Even if you do not register or create a username with this Website, Mollen may collect non-personal information about your use of this Website (“Non-Personal Information”). For purposes of this Website User Privacy Policy, the term Non-Personal Information means User information that is not traceable back to any individual and cannot be used to identify an individual. Non-Personal Information may include information such as gender, age, city and state when such information is not linked with Personally Identifiable Information (as such term is defined below).
A. Cookies
Mollen may collect Non-Personal Information regarding your use of this Website through the use of Cookies. Every computer that accesses this Website is assigned a different Cookie by Mollen. The information collected by Cookies (i) helps us dynamically generate content on this Website or in newsletters, (ii) allows us to statistically monitor how many people are using this Website and (iii) how many people open our emails. Mollen may use Non-Personal Information contained in Cookies to determine the popularity of certain of the Content. Cookies are also used to facilitate a User’s log-in, as navigation aides and as session timers.
Most browsers offer instructions in the “Help” section of the browser’s toolbar on how to (i) reset the browser to reject Cookies, (ii) erase Cookies from your computer hard drive, (iii) block all Cookies or (iv) receive a warning before a Cookie is stored. If you reject our Cookies, certain of the functions and conveniences of our Website may not work properly but you do not have to accept our Cookies in order to productively use this Website. We do not link Non-Personal Information from Cookies to Personally Identifiable Information without your permission and do not use Cookies to collect or store Protected Health Information as defined in our
Patient’s Notice of Privacy Practices. (“Protected Health Information”). For purposes of this Website User Privacy Policy, the term Personal Health Information means information that combines known health characteristics with Personally Identifiable Information.
B. Web Beacons
We also may use Web Beacons to collect Non-Personal Information regarding your use of this Website and your use of our newsletters. For purposes of this Website User Privacy Policy, the term Web Beacon means a tiny graphic image file imbedded in a webpage typically used to monitor activity on a webpage and send back to its home server (which can belong to the host site or some other third party) information from your browser, such as the IP address, the URL of the page on which the beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using this Website and (ii) how many people open our emails. Our Web Beacons are not used to track your activity outside of this Website. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information and we do not use Web Beacons to collect or store Protected Health Information about you, other than on limited sections of the Website that are expressly presented as places for you to submit such information to us specifically in order to expedite your receipt of services from us at the time of your future, in-person visit to one of our clinics.
C. Parties Collecting Non-Personal Information on Mollen’s Behalf
Third parties under contract with Mollen may use Cookies or Web Beacons to collect Non-Personal Information about your usage of this Website. This Non-Personal Information is anonymous and does not contain any personal information about you. These third parties may collect this information, on our behalf, to help Mollen tailor this Website to meet the needs of Users. These third parties have agreed not to use Non-Personal Information contained in Cookies or Web Beacons except to help us tailor this Website and have agreed to not link any Non-Personal Information to any Personally Identifiable Information contained in any Cookie or Web Beacon collected by them.
II. Personally Identifiable Information We Collect About You
We may collect personally identifiable information you provide to us when you register or create a username with this Website, when you update your profile in connection with your registration or username and/or when you use portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to expedite your receipt of services from us at the time of your future, in-person visit to one of our clinics (“Personally Identifiable Information”). For purposes of this Website User Privacy Policy, the term Personally Identifiable Information means information that can be traced back to an individual, such as your name, date of birth, home address, telephone number, email address, and Social Security number. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Website maintenance and updates, and inform you of significant changes to this Website User Privacy Policy.
A. Newsletters & Emails to You
At registration or creation of a username and at various times as you use this Website, you will be given the option of receiving recurring informational newsletters via email from Mollen and/or directly from third parties. These emails will not contain Protected Health Information, but may contain information related to specific treatments or conditions about which you have inquired or expressed interest. In order to subscribe to Mollen newsletters via email, we need your contact information, such as your name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the “send” button. You will then be unsubscribed from that newsletter within two to three business days. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile settings by clicking on any of the view/manage links at the bottom of your Mollen newsletter.
B. Email a Friend and Refer and Nurse Functions
If you choose to use our “Email a Friend” or “Refer a Nurse” services, we will ask you for your name, your email address and your friend’s or the nurse’s email address. We will automatically send your friend or the nurse you are referring a one-time email inviting him or her to visit this Website using your name and email address. Mollen does not use your name, your email address or your friend’s or the nurse’s email information and the information you provide using either service for any other purpose.
C. Emails You Send to Mollen
This Website User Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to Mollen by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Mollen. We try to answer every email within 48 business hours, but are not always able to do so.
III. Disclosure of Your Information
Except as described in this Website User Privacy Policy or as specifically agreed to by you, Mollen will not disclose any Personally Identifiable Information it gathers from you on this Website. We may only release Personally Identifiable Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personally Identifiable Information as described below, and, with respect to such information collected on portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to expedite your receipt of services from us at the time of your future, in-person visit to one of our clinics, we may disclose such information to third party payors or administrators of such payment plans (e.g., health insurance companies), as appropriate to obtain payment for services we provide to such payors’ enrollees. In no event will Mollen sell your Personally Identifiable Information to third parties.
A. Disclosure to Mollen Operations and Maintenance Contractors
Mollen operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to Mollen. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of this Website. These contractors also may have access to your email address to send newsletters to you on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Mollen. We also require that our operations and maintenance contractors 1) protect the privacy of your Personally Identifiable Information consistent with this Website User Privacy Policy and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.
B. Disclosure to Third Party Contractor Websites
Certain content and services offered to you through this Website may be served on websites hosted and operated by a company other than Mollen (“Third Party Contractor Websites”). Mollen does not directly disclose your Personally Identifiable Information to these Third Party Contractor Websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this Website User Privacy Policy. Mollen does not endorse and is not responsible for the privacy practices of these Third Party Contractor Websites. You should review the privacy policy posted on the other websites to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. Mollen makes an effort to make it obvious to you when you leave this Website and enter a Third Party Contractor Website, either by requiring you to click on a link or by notifying you on this Website before you visit the third party website. In addition, if you see a phrase such as “Powered by” or “in association with” followed by the name of a company other than Mollen, then you are on a website hosted by a company other than Mollen.
C. Disclosure of Aggregate Information
Mollen may provide Aggregate Information or Data to third parties. For purposes of this Website User Privacy Policy, the term Aggregate Information or Data means the combination of similar Non-Personal Information from many or all the Users of this Website into one “batch”. For example, Mollen might inform third parties regarding the number of Users of this Website and the activities they conduct while on this Website. Depending on the circumstances, Mollen may or may not charge third parties for this Aggregate Information or Data. We require parties with whom we share Aggregate Information or Data to agree that they will not attempt to make this information personally identifiable, such as by combining it with information in other databases.
IV. Updating Your Information and Contacting Mollen
A. Updating Your Personally Identifiable Information
This Website’s links and functions that collect and store self-reported data also allow you to correct, update or review information you have submitted by going back to the specific link or function, logging-in and making the desired changes.
B. Removing your Personal Information
If you have a complaint or problem, please use our “Contact Us” link. We will forward your complaint to the appropriate internal Mollen department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so.
If you do not receive adequate resolution of a privacy related problem, you may write to Mollen at:
Mollen Immunization Clinics, LLC
Attention: Customer Relations
8328 E Hartford Drive
Scottsdale, AZ 85255
Or call: (480) 214-2000
V. Changes to this Privacy Policy
If Mollen makes a material change to this Website User Privacy Policy that expands the permissible uses or disclosures of Personally Identifiable Information, Mollen will so inform you by either publishing such change on this Website in a prominent manner and/or by sending you an email to the email address you have provided to us. Your continued use of this Website will indicate acceptance of the changes. You may of course choose to opt-out of continuing to use this Website. Please exit this Website immediately if you do not agree to the terms of this or any future Website User Privacy Policy.
Mollen may make non-significant changes to this Website User Privacy Policy that do no affect Personally Identifiable Information. Mollen may not notify you of such non-significant changes.